01
Performance
Building features nobody uses
The most common product failure is building technically excellent features that solve problems users do not have. Research eliminates this risk.
40%
visitors lost at 3s+
UX Research Services - Validate Before You Build, Not After
We conduct user research that reduces product risk user interviews, usability testing, journey mapping, and data analysis that give you real evidence before committing to development.
15+ research engagements | User Interviews, Usability Testing, Journey Mapping
- Projects shipped
- 0+
- Clients worldwide
- 0+
- Satisfaction
- 0%
- Avg Response
- <0h
Projects shipped
Clients worldwide
Satisfaction
Avg Response
WHY CODEFLAMME
- Discovery → design → delivery under one roof
- Two-week sprints with live demos every Friday
- Dedicated team — no freelancers or hand-offs
- NDA before every project, full IP ownership
RESPONSE TIME
<24h
We reply to every inquiry within one business day with a structured plan.
Problems We Solve
Problems We Solve
Legacy platforms, scaling bottlenecks, and one-size-fits-all tools — we see these patterns every week.
- 02
Architecture
High cost of late discovery
Finding out users hate your checkout flow after three months of development costs 10x more to fix than finding out before a single line of code is written.
3×
rebuild cost at scale
- 03
Fit
Opinions replacing evidence
Internal stakeholder debates about what users want are replaced with actual user evidence when research is part of your product process.
0%
workflow match
WHY CODEFLAMME
Not Another Offshore Vendor
We know the hesitation. Here's exactly how we're different.
You Talk to the People Building It
No account managers relaying messages. You're in direct contact with the founder and senior engineers on your project — every sprint, every decision.
No Bench Rotation
The team that scopes your project is the team that ships it. We don't swap engineers mid-project to free them up for someone else.
NDA Before We Talk Details
Your idea and IP are protected from the first real conversation — not after contracts are signed.
Full IP, Zero Strings
Every line of code, every design file, transfers to you on delivery. No licensing, no retained rights, no surprises.
Our Approach
How We Make Research Actionable
We design research programmes around your specific decisions — not generic discovery. Before any research starts, we agree on the exact questions that need answering and design the most efficient methodology to answer them. All findings are delivered as prioritised, actionable insights — not just raw data — with clear recommendations your product team can act on in the next sprint.
When the product serves clinicians or patients, we add care-setting constraints up front: shorter sessions that fit clinic schedules, recruitment that reflects real patient populations, accessibility checks for varied literacy and ability, and recording or note practices that keep PHI out of tools and vendors that are not covered by your BAAs.
- Research scoped to the exact decisions you need to make
- Most efficient methodology agreed before any sessions start
- Prioritised, actionable insights not raw data dumps
- Healthcare studies: clinician shadowing, PHI-safe protocols, accessible patient panels
IMAGEUser research session / usability testing
Capabilities
Capabilities
Interviews, usability tests, journeys, and repositories — research your product team can act on in the next sprint.
- 01
Stakeholder Interviews
Internal alignment workshops to identify assumed versus validated knowledge and define the most important research questions.
- 02
User Interviews
Structured and semi-structured 45-minute remote or in-person sessions with your target users or existing customers.
- 03
Usability Testing
Moderated task-based testing of live products or prototypes with 5-8 participants revealing critical usability issues.
- 04
Unmoderated Testing
Async usability tests via Maze or Lyssna delivering quantitative metrics (completion rate, time-on-task) at scale.
- 05
Customer Journey Mapping
End-to-end visual maps of the user experience touchpoints, emotions, pain points, and opportunities across the full lifecycle.
- 06
Competitive UX Analysis
Structured analysis of competitor products identifying patterns, gaps, and differentiation opportunities.
- 07
Survey Design & Analysis
Quantitative surveys reaching larger user samples to validate qualitative findings and measure satisfaction scores.
- 08
Research Repository
Organised, searchable archive of all research findings in Notion or Dovetail for ongoing reference by your product team.
Healthcare UX Research
Research Methods We Use for Healthcare Products
Clinician workflow studies, patient testing with HIPAA and accessibility constraints, and EHR/clinical software UX methods — alongside the general research stack above.
- 01
Clinician Workflow Research
Shadowing, contextual inquiry, and time-and-motion style sessions with physicians, nurses, and care coordinators — mapped to real charting, rounds, and handoff moments.
- 02
Patient Usability Under Constraint
Patient testing with HIPAA-safe recruiting, BAA-aware tooling, plain-language tasks, and accessibility coverage for age, literacy, language, and assistive-tech needs.
- 03
EHR & Clinical Software UX Methods
Task analysis on EHR-adjacent flows: order entry, results review, documentation, and portal messaging — measuring cognitive load and error-prone steps, not vanity metrics.
- 04
Care-Team Journey Mapping
Cross-role journeys that show where patients, clinicians, and ops hand off — so product decisions reduce friction in the care pathway, not just in a single screen.
Technology Stack
Built With the Right Tools for Every Challenge
User research, prototyping, and behavioural analytics — insights your team can act on next sprint.
LAYERS
04
TOOLS
11
03
STACK_LAYER
Behaviour
04
STACK_LAYER
Delivery
FAQ
Frequently Asked Questions
Can't find what you need? Talk directly with our team.
Book a Discovery Call5–8 participants uncovers approximately 85% of usability issues in qualitative testing. We recommend two rounds of 5 participants with design iteration between rounds.
Related Services
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